01 · Overview
Overview
The story behind Dropbox Fax is worth knowing before buying it. The product launched as HelloFax in 2011. Dropbox acquired it in 2015. Around 2022 the brand consolidated alongside HelloSign (now Dropbox Sign) under the Dropbox umbrella. The sign-in page still resolves to hellofax.com — a small but real reminder that this is a long-running product wearing a newer coat of paint.
Functionally it is one of the more polished tools in the category. The free entry ships 5 send-only pages with no credit card. The paid Home Office tier includes 300 pages a month. The paid Professional tier covers 500 pages. Team allowances scale from a single user up to ten. Fax numbers are available in the US, UK and Canada. Outbound is supported internationally to common destinations.
The compliance posture is exactly what you would expect from a Dropbox-owned product. The Dropbox Sign Trust Center explicitly states that 'Dropbox Sign Services' includes Dropbox Sign, Dropbox Forms and Dropbox Fax. The entire certification stack covers the fax workflow as part of that family: HIPAA, HITECH, SOC 2 Type 2, SOC 3, ISO 27001, ISO 27018, PCI DSS, GDPR, CCPA, EU-US DPF, eIDAS, ESIGN Act and UETA. A signed BAA is delivered through the Dropbox Sign Business or Premium plan and extends to the fax usage under the same Trust Center envelope.
02 · Features
Key features
What ships in the plan — verified directly against the provider's published feature list.
Core fax features
- Send and receive faxes from the web app
- Email-to-fax with a personal send address
- Free 5-page tier with no credit card
- Fax numbers in US, UK, and Canada
- International outbound to common destinations
- Encrypted transmission
- Custom cover sheets
- Shared team page pool on Home Office and Professional
Collaboration
- Up to 5 team members on Home Office
- Up to 10 team members on Professional
- Shared monthly page allowance across the team
- Admin controls on team accounts
Integrations
- Google Drive direct send
- Dropbox direct send
- Box direct send
- OneDrive direct send
- Email-to-fax via a personal hellofax.com address
- Developer API and SDKs for outbound sends
Supported platforms
- Web app
- Email-to-fax
- API
03 · Pricing
Pricing
Pricing last verified against the official pricing page on June 21, 2026.
| Plan | Monthly | Annual | Pages / month | HIPAA + BAA |
|---|---|---|---|---|
| Free Send-only. 5 pages ONE-TIME (signup allowance, not monthly). Up to 20 extra pages earnable via referrals/onboarding tasks. Pay-per-fax thereafter: $0.99 per fax up to 10 pages, $0.20 per extra page. No fax number, no inbound. No BAA path. | $0.00 /mo | $0.00 /mo | 5 | Not included |
| Home Office Most popular Up to 5 team members. Fax number, send and receive. Overage $0.05 per page. HIPAA path: BAA must be requested through a paired Dropbox Sign Standard or Premium plan, with a minimum contract value gate added June 2024. Coverage of the Fax product under that BAA should be confirmed in writing. | $9.99 /mo | $7.81 /mo | 300 | Included |
| Professional Up to 10 team members. Shared monthly page pool. Overage $0.05 per page. HIPAA path via Dropbox Sign Standard or Premium subscription (June 2024+ minimum-contract gate applies). | $19.99 /mo | $15.62 /mo | 500 | Included |
| Small Business Up to 20 team members. 1,000 pages/month shared. HIPAA path via Dropbox Sign Standard or Premium. | $39.99 /mo | $31.25 /mo | 1,000 | Included |
| Ultimate Up to 40 team members. 2,000+ pages/month. In-app upgrade only. HIPAA path via Dropbox Sign Standard or Premium. | $69.99 /mo | Contact sales | 2,000 | Included |
No setup fee, no cancellation fee, no contract lock-in. Annual billing is roughly 22 percent cheaper than month-to-month.
04 · Strengths and trade-offs
Strengths / Weaknesses
Strengths
- Brand recognition of Dropbox — a household name with 700M+ registered users
- Deep compliance stack: HIPAA, HITECH, SOC 2 Type 2, SOC 3, ISO 27001, ISO 27018, PCI DSS, GDPR
- Genuine free tier (5 pages) with no credit card
- Honest, transparent pricing with no setup or cancellation fees
- Annual billing saves roughly 22 percent vs. monthly
- Clean integrations with Google Drive, Dropbox, Box, and OneDrive
- Wirecutter recognition as a recommended online fax service
- Developer API and SDKs for outbound automation
Weaknesses
- HIPAA + BAA is signed at the Dropbox Sign Business or Premium tier, not at the Dropbox Fax tier directly
- Compliance matrix is published under Dropbox Sign — the Fax product inherits it via subscription
- No live chat or phone support — email and knowledge base only
- Fax numbers limited to US, UK and Canada
- Free tier is send-only and is a one-time 5-page signup allowance (not monthly)
- Brand consolidation is still in progress — sign-in still lives at hellofax.com
05 · Security and compliance
Security and compliance
Encrypted transmissions on the wire (TLS) and AES-256 encryption at rest. The Dropbox Sign Trust Center explicitly groups Dropbox Sign, Dropbox Forms and Dropbox Fax together as 'Dropbox Sign Services' — the entire compliance stack applies to all three products under one envelope. Certifications include HIPAA, HITECH, SOC 2 Type 2, SOC 3, ISO/IEC 27001 (with SoA), ISO/IEC 27018:2019, PCI DSS, GDPR, CCPA, EU-US Data Privacy Framework, eIDAS, ESIGN Act and UETA.
| Certification | Status | Note |
|---|---|---|
| HIPAA | Yes | Dropbox Fax is formally part of 'Dropbox Sign Services' on the Trust Center, alongside Dropbox Sign and Dropbox Forms. HIPAA and HITECH apply to the fax workflow under the same envelope. The BAA is signed at the Dropbox Sign Business or Premium tier. |
| SOC 2 Type 2 | Yes | SOC 2 Type 2 and SOC 3 cover the Dropbox Sign Services family, which includes Dropbox Fax. |
| ISO 27001 | Yes | ISO/IEC 27001 (with SoA) and ISO/IEC 27018:2019 cover Dropbox Sign Services, which includes Dropbox Fax. |
| GDPR | Yes | GDPR, EU-US Data Privacy Framework and CCPA participation extend to Dropbox Fax as part of Sign Services. |
| PCI DSS | Yes | PCI DSS compliance covers Dropbox Sign Services, which includes Dropbox Fax. |
06 · Customer support
Customer support
- Email support
- Available
- Live chat
- Not available
- Phone support
- Not available
- Knowledge base
- Available
- Dedicated account manager
- Available
Dedicated account contact on Custom / Enterprise volume tier.
07 · Who it suits
Best for
Small businesses and solo professionals that already work in Dropbox or in adjacent tools like Google Workspace, Microsoft 365 and Box. The use case matches occasional faxing rather than industrial volume.
The Home Office plan at 300 pages a month is sized for an active office without overbuying. The free 5-page tier is a genuinely useful evaluation lane — no credit card needed. Teams that already pay for Dropbox have a coherent reason to keep fax in the same vendor relationship.
Not ideal for
Healthcare buyers who want a BAA signed directly on the fax product itself, without bundling Dropbox Sign. The Dropbox HIPAA path is real and credible — the same Trust Center envelope covers Sign and Fax. But the BAA is signed at the Dropbox Sign tier rather than at the Dropbox Fax tier, which adds a second product to the relationship.
If you prefer a single fax product that signs the BAA itself, evaluate Fax.Plus Enterprise, iFax Plus, SRFax Health Lite or Documo Solo instead.
08 · The verdict
Verdict
Dropbox Fax fits two distinct buyers. The first is a small business or solo pro who already lives inside Dropbox. The pricing is honest. The free tier removes the friction of trying. Home Office at $7.81 a month yearly handles 300 pages comfortably.
The second is a healthcare buyer who already pays for Dropbox Sign Business or Premium. That subscription signs the BAA and unlocks the full Trust Center compliance stack — HIPAA, HITECH, SOC 2 Type 2, SOC 3, ISO 27001, ISO 27018, PCI DSS and GDPR. The same envelope covers the fax workflow. For teams that prefer a single fax product that signs the BAA itself, iFax Plus, SRFax Health Lite or Documo Solo move faster.
09 · Frequently asked
Frequently asked questions
01 Is Dropbox Fax the same product as HelloFax?
Yes. HelloFax was acquired by Dropbox in 2015 and has been rebranded as Dropbox Fax. The product itself is the same underlying service — the sign-in page still resolves to hellofax.com — and the rebrand sits alongside Dropbox Sign (formerly HelloSign) under the Dropbox umbrella.
02 Can I use Dropbox Fax for healthcare or PHI?
Yes. The Dropbox Sign Trust Center explicitly states that 'Dropbox Sign Services' includes Dropbox Sign, Dropbox Forms and Dropbox Fax. The entire certification envelope — HIPAA, HITECH, SOC 2 Type 2, SOC 3, ISO 27001, ISO 27018, PCI DSS, GDPR and more — applies to the fax workflow as part of that family. A signed BAA is delivered through the Dropbox Sign Business or Premium plan and covers the fax usage under the same Trust Center documentation. Healthcare buyers who prefer a self-serve BAA signed directly on the fax product can also evaluate Fax.Plus Enterprise, iFax Plus, SRFax Health Lite or Documo Solo.
03 What is included in the free plan?
5 send-only fax pages, no credit card required. After the 5 pages are used you can pay per fax at $0.99 for up to 10 pages and $0.20 per page beyond that, or upgrade to a paid plan to send and receive on a monthly allowance.
04 How does annual billing compare with monthly?
Annual billing brings Home Office to about $7.81 per month and Professional to about $15.62 per month — roughly a 22 percent saving versus paying month-to-month at $9.99 and $19.99 respectively.