01 · Overview
Overview
iFax is built by Amplify Ventures Ltd., operating out of San Francisco with a registered office in the UK. The product is squarely positioned as a modern, mobile-first alternative to incumbents like eFax and MetroFax.
The iOS and Android apps are well rated. A built-in document scanner handles paper triage from a phone. OCR turns images into text automatically. Built-in eSign covers signature workflows without a second product. 24/7/365 human support is included on every paid plan.
HIPAA compliance starts at the Plus tier and includes a Business Associate Agreement at no extra charge. That is a meaningful distinction in a category where some competitors lock the BAA behind enterprise contracts. The Pro tier adds SOC 2 Type 2 and ISO 27001 for organisations whose procurement requires audited evidence.
02 · Features
Key features
What ships in the plan — verified directly against the provider's published feature list.
Core fax features
- Send and receive faxes from web, mobile, or email
- Unlimited pages per single fax
- Fax broadcast to multiple recipients
- Automatic retries and delivery confirmations
- Downloadable audit trail
- Built-in document scanner on mobile
- OCR and AI-powered text extraction
- Free fax cover sheet templates
Collaboration
- Shared team inbox or individual mailboxes
- Built-in eSignature on every paid plan
- Annotate PDFs and fill forms in-app
- Smart templates for repeat fax workflows
Integrations
- Google Workspace (Gmail, Drive, Docs, Sheets)
- Microsoft 365
- Dropbox, OneDrive, Box
- Zapier with 6,000+ apps
- HubSpot CRM
- EHR/EMR integrations
- Programmable Fax API
AI features
- Fax AI assistance for summarisation
- OCR-to-text on incoming faxes
- Automated routing rules
Supported platforms
- Web app
- iOS
- Android
- macOS
- Windows
- Email-to-fax
- API
03 · Pricing
Pricing
Pricing last verified against the official pricing page on June 21, 2026.
| Plan | Monthly | Annual | Pages / month | HIPAA + BAA |
|---|---|---|---|---|
| Basic Send-only. Does not include receiving faxes or HIPAA. | $14.99 /mo | $12.49 /mo | 200 | Not included |
| Plus Most popular | $29.99 /mo | $24.99 /mo | 500 | Included |
| Pro SOC 2 Type 2 and ISO 27001 apply at iFax company level (not plan-gated). | $39.99 /mo | $33.33 /mo | 1,000 | Included |
| Enterprise Custom volume pricing with a dedicated account manager. | — | Contact sales | Custom | Included |
No setup fees and no overage fees, per iFax's pricing page.
04 · Strengths and trade-offs
Strengths / Weaknesses
Strengths
- Best-in-class mobile apps for iOS and Android
- Free BAA included on Plus and above
- Built-in eSignature on every paid plan
- Free fax number porting in 3–5 business days
- Unlimited pages per single fax
- OCR and AI assistance included
- Wide integration catalogue: Google, Microsoft, Zapier, HubSpot
- 24/7/365 human support
- No setup fees and no overage fees
Weaknesses
- Basic plan is send-only — no receiving, no HIPAA
- Local fax numbers limited to US, UK, Canada, Italy
- Higher entry price than budget competitors
- No phone support line
- No GDPR or PHIPA claims published
05 · Security and compliance
Security and compliance
256-bit AES end-to-end encryption with TLS for data in transit. HIPAA Seal of Compliance verified by Compliancy Group.
| Certification | Status | Note |
|---|---|---|
| HIPAA | Yes | Plus plan and above. BAA included at no charge. |
| GLBA | Yes | — |
| SOC 2 Type 2 | Yes | Pro plan and above. |
| ISO 27001 | Yes | Pro plan and above. |
06 · Customer support
Customer support
- Email support
- Available
- Live chat
- Available
- Phone support
- Not available
- Knowledge base
- Available
- Dedicated account manager
- Available
Dedicated account manager on Enterprise plan only.
07 · Who it suits
Best for
Healthcare practices, dental clinics, law offices, accountants and any small-to-mid business that wants a clean app, an included BAA and a workflow that handles signing and OCR without bolting on separate tools.
The Pro plan adds SOC 2 Type 2 and ISO 27001 for organisations that need to demonstrate procurement-grade security to auditors. The mobile experience is unmatched in the category for teams that fax from the road.
Not ideal for
Buyers who need a local fax number in a country outside the US, UK, Canada or Italy will run into limits. International outbound faxing is supported, but local inbound numbers are restricted to those four markets.
The send-only Basic plan does not suit any organisation that needs to receive faxes — a common misread of the entry price. Healthcare buyers should start their evaluation at the Plus tier, where the BAA and receive-fax functionality begin.
08 · The verdict
Verdict
iFax earns its top-of-list spot by being user-centric. The mobile apps are the best in the category. HIPAA with a signed BAA comes free on Plus and above. The Pro tier adds SOC 2 Type 2 and ISO 27001 for procurement audits. Know the two trade-offs first. Basic is send-only. Local fax numbers exist only in the US, UK and Canada.
09 · Frequently asked
Frequently asked questions
01 Is iFax HIPAA compliant?
Yes, on the Plus, Professional, and Enterprise plans. iFax signs a Business Associate Agreement at no extra cost. The Basic plan does not include HIPAA — it is a send-only tier.
02 In which countries can I get a local iFax number?
Local fax numbers are available in the United States, United Kingdom, Canada, and Italy. Outbound faxes can be sent to any fax number worldwide.
03 Does iFax include electronic signatures?
Yes, eSignature is built into every paid plan, including the workflow for requesting signatures from external recipients. This is unusual in the category — many competitors sell signing as a separate product.
