01 · Overview
Overview
SRFax is a Canadian-built fax platform that serves customers across the US and Canada with a deliberate compliance posture. The vendor splits its pricing into two families that map cleanly onto the buyer profile.
Standard plans target general business use. They cover send and receive at small-office volumes without compliance bells and whistles. Healthcare plans add HIPAA in the US and PHIPA in Ontario, with a signed BAA included at no extra charge.
Free PGP encryption is offered on every plan — unusual in a market where most vendors charge extra for it. The operational features are tuned for regulated industries: audit logs on every fax, a signed BAA on Healthcare tiers, role-based user authentication, encrypted cloud storage and a 60-day free trial without a credit card.
02 · Features
Key features
What ships in the plan — verified directly against the provider's published feature list.
Core fax features
- Send and receive faxes from web or email
- Free PGP encryption on every plan
- Audit log for every fax
- Multiple authorised email addresses per account
- Custom cover sheets and branding
- Schedule outbound faxes
Collaboration
- Multiple individual user accounts
- Unlimited authorised email addresses on Health plans
- Role-based access controls
- Encrypted secure cloud storage
Integrations
- Email-to-fax
- REST API on Health plans
- Workflow integrations through Zapier (with API)
- Microsoft 365 send via email-to-fax
Supported platforms
- Web app
- Email-to-fax
- API
03 · Pricing
Pricing
Pricing last verified against the official pricing page on June 21, 2026.
| Plan | Monthly | Annual | Pages / month | HIPAA + BAA |
|---|---|---|---|---|
| Basic Plus (Standard) | $9.95 /mo | Contact sales | 200 | Not included |
| Standard Lite | $12.95 /mo | Contact sales | 500 | Not included |
| Standard | $18.95 /mo | Contact sales | 800 | Not included |
| Standard Plus | $32.95 /mo | Contact sales | 1,500 | Not included |
| Healthcare Lite Most popular HIPAA + PHIPA. Free BAA. PGP encryption optional (included at no extra charge). | $12.60 /mo | $10.70 /mo | 200 | Included |
| Healthcare Basic Plus | $22.95 /mo | Contact sales | 800 | Included |
| Healthcare Standard | $41.35 /mo | Contact sales | 1,500 | Included |
| Healthcare Professional Premium Highest published Healthcare tier. Additional intermediate Healthcare plans available — see srfax.com/fax-plans/healthcare-solutions/ for the full 8-tier grid. | $551.55 /mo | Contact sales | 20,000 | Included |
04 · Strengths and trade-offs
Strengths / Weaknesses
Strengths
- Free signed BAA on every Healthcare plan
- Optional PGP encryption included at no extra charge — rare in the category
- 60-day free trial (credit card required at signup)
- Strong HIPAA and PHIPA coverage for US and Canada
- Phone, email, and live chat support
- Quarterly third-party penetration testing per public security page
Weaknesses
- Interface looks dated next to modern SaaS competitors
- No native iOS or Android app
- Local fax numbers only in US and Canada
- No built-in eSignature workflow
- Limited third-party integrations without using the API
05 · Security and compliance
Security and compliance
Optional PGP encryption included at no extra charge on every plan, plus 256-bit AES at rest and TLS in transit. Penetration-tested at least quarterly per SRFax security page.
| Certification | Status | Note |
|---|---|---|
| HIPAA | Yes | All Healthcare plans. Free BAA. |
| PHIPA | Yes | Canadian Healthcare plan tier specifically targets PHIPA Ontario. |
| SOC 2 Type 2 | Not published | Not currently surfaced on SRFax's public security or privacy pages — flag for procurement-led verification. |
| ISO 27001 | Not published | Not currently surfaced on SRFax's public pages — flag for procurement-led verification. |
06 · Customer support
Customer support
- Email support
- Available
- Live chat
- Available
- Phone support
- Available
- Knowledge base
- Available
07 · Who it suits
Best for
Healthcare practices, dental offices, mental health providers and accounting firms with PHI exposure. Canadian healthcare or legal organisations that need PHIPA compliance for Ontario.
SRFax is particularly strong when buyers want HIPAA with a signed BAA without paying eFax Protect-tier prices. The Health Lite plan at $12.60 a month is the cheapest signed-BAA route in our comparison set.
Not ideal for
Mobile-first teams that fax primarily from a phone. Organisations that need local fax numbers outside North America. Buyers expecting the polish of a modern SaaS interface.
The web interface gets the job done, but it feels dated next to iFax or Documo. Teams that prioritise UX over compliance-per-dollar should evaluate those alternatives first.
08 · The verdict
Verdict
SRFax belongs on the shortlist for regulated North American work. Healthcare and legal teams get HIPAA and PHIPA without an enterprise contract. The interface is functional, not design-forward. There is no mobile app that competes with iFax. But the trade-off is fair. You get a free BAA, free PGP encryption and real Canadian PHIPA coverage. For most regulated buyers that beats the slicker rivals.
09 · Frequently asked
Frequently asked questions
01 Does SRFax sign a BAA?
Yes — a BAA is included at no extra cost on every SRFax Healthcare plan, starting at Health Lite ($12.60/month). The Standard plans do not include a BAA.
02 Does SRFax support PHIPA for Canadian healthcare?
Yes — SRFax is one of the few cloud fax services that explicitly markets PHIPA-compliant operation for Ontario, Canada, alongside US HIPAA.
03 Can I try SRFax before paying?
Yes — SRFax offers a 60-day free trial with full feature access and no credit card required, which is unusually generous in this category.
